INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Partner Account

How do I open a Partner Account?

Tufan partners with trade professionals only (e.g., retailers, designers). To apply for a Partner Account, visit our Partner Portal.

How do I access wholesale pricing?

Existing Partner Account holders can log in to view pricing. New trade professionals can contact us to connect with a Tufan sales representative.

Who is my Tufan sales representative?

Our global team is ready to assist! Contact us to get your dedicated representative’s details.

Vitae amet nostra est leo dignissim justo sodales et ac a conubia bibendum duis ad justo suspendisse a a tellus cubilia vestibulum a dictumst a duis risus.Sociosqu curae consequat nisl litora a eros est consectetur nulla rhoncus a a id felis praesent.Tempus dui integer a cursus id fames parturient.

Will you restock items indicated as “Back Order?”

We are constentaly refurbushing our stock, and we incourage you to contact us if you need a product that its on backorder we migh tbe ablke to assist you to get it sooner.

Purchasing & Pricing

What is the order minimum?

  • Rugs: No minimum order.

  • Fountains: No minimum order.

Can I order samples?

Email tufan@tufan.com for assistance.

Orders & Shipping

Where can I view my order history?

Log in to your Partner Account and visit the Orders section for full details.

 

How do I track my shipment?

Tracking numbers are provided in the invoice. if you need more assistance you may contact us 

General Information

How do I check product availability?

Live inventory levels and restock ETAs are visible on every product page.

How do I care for my rug?

Care instructions are listed on each product page. For deep cleaning, we recommend hiring a professional.

Where I can see your products in person?

Explore our showrooms nationwide! Visit here for locations, hours, and appointment booking.